At Raange, customer satisfaction, accountability and providing the best service possible to our customers and members are of the utmost importance to us.
We strive to ensure your communication preferences are respected. We recently received billing inquiries from some of our members who are using Virgin Mobile services. The issue involved select users being billed for receiving and responding to SMS communications from short code 94949.
As soon as we received information about this issue, we promptly contacted our telecommunications partner to investigate and fix the problem. We are pleased to announce that Virgin Mobile was able to find and fix the problem right away.
Virgin Mobile is working to refund all customers and members who were mistakenly billed for using Raange’s Interactive Stickers at select retailers in Canada.
If you have not received a refund for any communications showing up on your bill from shortcode 94949, we urge you to reach out to Virgin Mobile Customer Service: call 1-888-999-2321 anywhere in Canada.
We want to thank everyone for their patience and continued trust in us. ~ Eric Nykamp, CEO
We also want to acknowledge Virgin Mobile for finding the setup issue and quickly correcting the problem.